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Turn Your Service Portal into a Great Employee Experience

We design and develop ServiceNow portals that are intuitive, tailored to your business, and scalable.

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What is a ServiceNow Service Portal?

The Service Portal is a flexible portal framework that enables companies to deliver a user-friendly, consumer-grade experience on ServiceNow’s powerful platform.
Rapid Deployment
Seamless Integration
Responsive Design
Extensible Framework

Why a Portal’s User Experience Is Important

An excellent user experience on the portal has a direct impact on your profits. When users can easily find what they’re looking for, the use of self-service options increases, the volume of support tickets decreases, and employee satisfaction rises.

Increasing Use of Self-Service Options

Intuitive portals enable users to solve problems on their own.

Reduced support costs

A better user experience means fewer support requests and calls.

Higher Employee Satisfaction

Modern, user-friendly solutions improve morale.

Maximized ServiceNow ROI

Design and performance directly influence the platform’s value

Our proven approach

We combine strategic thinking, outstanding
design, and technical expertise to develop portals that users love.
User Research & Strategy
We start by understanding your target audiences, their goals, and your business processes. This foundation ensures that every design decision is based on the actual needs of the users.
UX and Visual Design
From wireframes to high-resolution prototypes, we develop user experiences that are both aesthetically pleasing and functional. Accessibility and branding are taken into account from the very beginning.
Entwicklung und Integration
Unsere zertifizierten Entwickler erstellen maßgeschneiderte Widgets, Layouts und Funktionen gemäß den Best Practices von ServiceNow. Jede Zeile Code ist produktionsreif und leicht zu warten.
Consulting & Optimization
Whether you want to modernize an outdated portal or optimize its performance, we offer expert consulting, accessibility testing, and ongoing optimization.

“We used to have a portal that worked from a technical standpoint.
Now we have one that our employees actually use. The difference may sound small—but it isn’t.”

Markus Berger, Head of IT, medium-sized industrial company
Understanding Users

Empathy Workshop

This workshop helps participants better understand the users’ perspective: their expectations, challenges, frustrations, and needs when working with ServiceNow. The focus is not on the platform itself, but on the actual user experience in day-to-day work.

Duration

2.5 to 3 hours

Number of Participants

6–12 people

Target Audience

  • Process Owner
  • Service Owner
  • Platform Managers
  • Business Units
  • HR / IT / Customer Support Representatives
  • UX / Design / Adoption Stakeholders

Results / Deliverables

  • Shared understanding of user needs
  • Overview of key pain points
  • Prioritized areas for UX action
  • Initial hypotheses for improvements
  • Foundation for future design or optimization measures

Methods

  • Empathy Mapping
  • Persona-Based Discussion
  • Pain Point Clustering
  • Prioritization by Impact and Relevance
  • Facilitated Group Work

Added Value

The workshop fosters a shared understanding of users and prevents decisions from being made solely from a system or process perspective.

Our Approach

A proven approach that covers the entire process, from the initial analysis to measurable results.
Phase 01
Understand
We assess the current user experience, business objectives, user needs, and technical landscape. Based on this, we identify the most effective points of intervention and define a clear path forward.
Phase 02
Design
We translate these insights into intuitive experiences, user journeys, interaction patterns, and detailed designs that can be implemented directly into development.
Phase 03
Implement
We bring the experience to life through thoughtful development, configuration, integrations, and reusable components in line with the platform’s best practices.
Phase 04
Secure
We test the experience with users and stakeholders, refine what we’ve built, measure the results, and prepare for a successful launch and further development.

ServiceNow User Experience

Why We’re the Right Partner
for UX in ServiceNow

We combine ServiceNow expertise with a clear focus on users, processes, and feasibility. This results not in theoretical concepts, but in solutions that work on the platform, are embraced by users, and create real added value. It is precisely this combination of technical understanding, platform experience, and practical design that makes us the right partner.

Platform Meets User Focus

UX That Really Works in ServiceNow

We don’t view UX in isolation from the tool; instead, we develop solutions that specifically leverage the capabilities of ServiceNow while also addressing the needs of users.

From Concept to Implementation

Think strategically, deliver pragmatically

We provide support not only during the conceptual phase, but also as the concept is translated into concrete services, workflows, and experiences. This results in a comprehensive approach with a genuine focus on results.

Added Value That Becomes Visible

Increasing Acceptance, Efficiency, and Quality

Our goal is to create solutions that are easy to use, clearly structured, and effective. In this way, we help organizations achieve success with ServiceNow more quickly and increase the platform’s value over the long term.