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Marketing Team

Who Is Accountable When the AI Gets It Wrong? AI Governance on the ServiceNow Platform

AI capabilities are already in production on ServiceNow. What organisations now need in governance…

CSDM Is Not a Data Model Project. It Is the Precondition for AI

Why the Common Service Data Model in ServiceNow moved from housekeeping exercise to a hard requirem…

Foundation, Advanced, Prime: The New ServiceNow Packaging Is a Commercial Decision

ServiceNow rebuilt its packaging around AI in 2026. What Foundation, Advanced and Prime mean for bu…

Why User Experience Drives ServiceNow Adoption and Business Value

It’s not the platform with the most features that wins, but the one people actually embrace.

16 December, 2025

ServiceNow® Integration: How Interfaces Determine Success

The implementation of ServiceNow is rarely a standalone project. Real value is created only through…

8 December, 2025

With GenAI and control: ServiceNow is shaping the future of workflow

Mit dem Yokohama-Release (GA ab 12. März 2025) hebt ServiceNow seine Plattform auf ein neues Level…

5 December, 2025

Digitalization is not a luxury – how medium-sized companies gain time and efficiency with ServiceNow

Im Mittelstand versinken IT-Teams oft in Excel-Listen, unübersichtlichen Tickets und manuellen Work…

23 November, 2025

From obligation to strength: Operational resilience with ServiceNow & DORA framework

DORA poses new ICT challenges, particularly for financial service providers – ServiceNow transforms…

23 November, 2025

More time for people instead of processes. HR reimagined with ServiceNow

Scattered forms, email overload, and manual onboarding processes slow down HR—ServiceNow HRSD digit…