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Frank Goldau

10 September, 2026

ServiceNow 2026: From Operational Platform to Strategic Value Driver

More modules don’t automatically mean more success. ServiceNow only becomes a platform for measurab…

ServiceNow Otto from a DACH Perspective: What German Companies Really Need to Consider

ServiceNow Otto brings together Now Assist, Moveworks, and AI Experience under a single interface —…

ServiceNow Australia Release: More than just an update

Alternative proposal: ServiceNow releases arrive on schedule — and Australia looks at first glance…

The ServiceNow Platform Owner: Strategic leader or merely a ‘backlog caretaker’?

In many companies, the ServiceNow journey begins like a glamorous maiden voyage: champagne, grand v…

When the ServiceNow Platform Becomes the Patient

If go-lives are postponed, requirements explode, and the value remains invisible, the problem is ra…