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ServiceNow Employee Center,
Built for People

A place for HR, IT, Finance, and more. Designed to reduce the number of clicks—so your team spends less time searching and more time getting things done.

Real Change with NowXperts

Most ServiceNow portals are technically sound—but they simply aren’t being used. Slow search, unclear content, and poor navigation drive users back to email, chat, or workarounds. We’re changing that.

Why User Experience
Matters

An excellent user experience on the portal has a direct impact on your profits. When users can easily find what they’re looking for, the use of self-service options increases, the volume of support tickets decreases, and employee satisfaction rises.

Increasing Use of Self-Service Options

Intuitive portals enable users to solve problems on their own.

Reduced support costs

A better user experience means fewer support requests and calls.

Higher Employee Satisfaction

Modern, user-friendly solutions improve morale.

Maximized ServiceNow ROI

Design and performance directly influence the platform’s value.

Our proven approach

We combine strategic thinking, outstanding
design, and technical expertise to develop portals that users love.

User Research & Strategy

We start by understanding your target audiences, their goals, and your business processes. This foundation ensures that every design decision is based on the actual needs of the users.

UX and Visual Design

From wireframes to high-resolution prototypes, we develop user experiences that are both aesthetically pleasing and functional. Accessibility and branding are taken into account from the very beginning.

Development & Integration

Our certified developers create custom widgets, layouts, and features in accordance with ServiceNow best practices. Every line of code is production-ready and easy to maintain.

Consulting & Optimization

Whether you want to modernize an outdated portal or optimize its performance, we offer expert consulting, accessibility testing, and ongoing optimization.

After years in the ServiceNow ecosystem, we know this: People don’t hate ServiceNow—they hate struggling with it. Most portals aren’t designed for the way real people work. We’re changing that. Adoption is rising, tickets are falling, and the platform is finally delivering on what the sales pitch promised.

Teo Hartmann, CIO, medium-sized industrial company

Understanding Users

Empathy Workshop

This workshop helps participants better understand the users’ perspective: their expectations, challenges, frustrations, and needs when working with ServiceNow. The focus is not on the platform itself, but on the actual user experience in day-to-day work.

Duration

2.5 to 3 hours

Number of Participants

6–12 people

Target Audience

  • Process Owner
  • Service Owner
  • Platform Managers
  • Business Units
  • HR / IT / Customer Support Representatives
  • UX / Design / Adoption Stakeholders

Results / Deliverables

  • Shared understanding of user needs
  • Overview of key pain points
  • Prioritized areas for UX action
  • Initial hypotheses for improvements
  • Foundation for future design or optimization measures

Methods

  • Empathy Mapping
  • Persona-Based Discussion
  • Pain Point Clustering
  • Prioritization by Impact and Relevance
  • Facilitated Group Work

Added Value

The workshop fosters a shared understanding of users and prevents decisions from being made solely from a system or process perspective.

ServiceNow User Experience

Why We’re the Right Partner
for UX in ServiceNow

We combine ServiceNow expertise with a clear focus on users, processes, and feasibility. This results not in theoretical concepts, but in solutions that work on the platform, are embraced by users, and create real added value. It is precisely this combination of technical understanding, platform experience, and practical design that makes us the right partner.

Platform Meets User Focus

UX That Really Works in ServiceNow

We don’t view UX in isolation from the tool; instead, we develop solutions that specifically leverage the capabilities of ServiceNow while also addressing the needs of users.

From Concept to Implementation

Think strategically, deliver pragmatically

We provide support not only during the conceptual phase, but also as the concept is translated into concrete services, workflows, and experiences. This results in a comprehensive approach with a genuine focus on results.

Added Value That Becomes Visible

Increasing Acceptance, Efficiency, and Quality

Our goal is to create solutions that are easy to use, clearly structured, and effective. In this way, we help organizations achieve success with ServiceNow more quickly and increase the platform’s value over the long term.