UX in ServiceNow – the key to adoption and efficiency
Common pain points
Difficult navigation
Complex processes
Inconsistent experiences
Unclear Status Visibility
Unclear feedback
Empathy Workshop
This workshop helps you to better understand the user’s perspective: their expectations, challenges, frustrations and needs when using ServiceNow. The focus is not on the platform itself, but on the actual user experience in day-to-day work.
Duration
2.5 to 3 hours
Number of participants
6–12 people
Target audience
- Process Owner
- Service Owner
- Platform Managers
- Business Units
- HR / IT / Customer Support Representatives
- UX / Design / Adoption Stakeholders
Results / Deliverables
- Shared understanding of user needs
- Overview of key pain points
- Prioritised UX action areas
- Initial hypotheses for improvements
- Basis for subsequent design or optimisation measures
Methods
- Empathy mapping
- Persona-oriented discussion
- Pain point clustering
- Prioritisation by impact and relevance
- Facilitated group work
Added Value
The workshop fosters a shared understanding of user needs and prevents decisions from being made solely from a system or process perspective.
We are the right partner for UX in
ServiceNow. Let us tell you why.
We combine ServiceNow expertise with a clear focus on users, processes and practicality. This results not in theoretical concepts, but in solutions that work on the platform, are embraced by users and deliver real added value. It is precisely this combination of technical understanding, platform experience and practical design that makes us the right partner.
Platform meets user focus
We don’t view UX in isolation from the tool; instead, we develop solutions that make targeted use of ServiceNow’s capabilities whilst also addressing users’ needs.
From concept to implementation
We support you not only in the conceptual phase, but also in translating ideas into concrete services, workflows and experiences. This creates a holistic approach with a genuine focus on results.
Value that becomes apparent
Our aim is to create solutions that are easy to use, clearly structured and effective. In this way, we help to accelerate the success of ServiceNow and increase the platform’s benefits in the long term.
