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ServiceNow – Engagement Manager

Lead complex ServiceNow projects to success by building the bridge between the customer, strategy and execution.

Are you passionate about shaping customer relationships, managing projects and delivering sustainable results? Then join our team. As a ServiceNow Engagement Manager you take full responsibility for ServiceNow projects, from the first customer interaction all the way through planning and successful implementation. You work closely with solution architects, consultants and developers to drive the digital transformation of our customers with focus and clarity..

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Your responsibilities

  • End to end responsibility for the management of ServiceNow implementation projects

  • Advising and supporting customers at management level, from project initiation to post go live phases

  • Planning, budgeting and resource management for multiple parallel engagements

  • Coordination of interdisciplinary teams including consulting, development, architecture and support

  • Ensuring quality, timelines and customer satisfaction throughout the entire project lifecycle

  • Proactive identification of risks, opportunities and potential for further expansion

  • Contribution to the development of best practices, delivery frameworks and governance structures

  • Supporting sales in pre sales activities, proposals and presentations

Your profile

  • Degree in business, computer science, project management or a comparable qualification

  • Several years of experience managing complex IT or ServiceNow projects

  • Deep understanding of the ServiceNow platform and its modules such as ITSM, HRSD, CSM, ITOM or SPM

  • Experience with agile and classic project management methods such as Scrum or SAFe, PMP or PRINCE2 certification is an advantage

  • Strong communication, facilitation and presentation skills

  • A strong sense for customer relationships and business value

  • Excellent English skills, German is a plus

What we offer

  • A role with real responsibility and direct impact on project success and customer satisfaction

  • Exciting international projects with leading companies

  • Close collaboration with top experts in a global ServiceNow ecosystem

  • Individual development opportunities and certifications, including ServiceNow, PMP or ITIL

  • Flexible working models, home office options and a strong focus on work life balance

  • A company culture built on teamwork, ownership and excellence

Why us?

We believe that real transformation happens through collaboration, trust and expertise.
As an Engagement Manager, you are the key link between the customer, strategy and delivery. You ensure that ideas and visions become reality.

Does this sound like your next challenge? Apply now as a ServiceNow Engagement Manager and become part of our dynamic team.

Apply now

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