In a working world that is constantly changing, employee experience is becoming an increasingly critical success factor for organizations. HR departments face the challenge of working not only efficiently, but also service-oriented — and this is exactly where HR Service Delivery (HRSD) from ServiceNow comes in.
What is HRSD?
HRSD is a modular solution within the ServiceNow platform that enables HR processes to be digitized, automated, and centralized. From simple inquiries to complex lifecycle processes such as onboarding or transfers — HRSD ensures consistent and transparent service delivery for employees.
Why is HRSD so important?
Increase efficiency: Routine tasks such as answering standard questions or providing documents are automated, giving HR teams more time for strategic work.
Create transparency: Employees can track their requests and access knowledge independently at any time and from anywhere through a central portal (e.g., the Employee Center).
Improve employee satisfaction: A fast, intuitive, and consistent service experience strengthens trust in the HR department and enhances the overall employee experience.
Ensure compliance: Standardized processes and documented workflows reduce risks and provide legal certainty.
HRSD as a Competitive Advantage
Modern organizations rely on technologies that enhance internal service delivery while strengthening company culture. HRSD provides exactly this foundation: a platform that puts employees at the center, accelerates processes, and ensures a consistent service experience — from hire to retire.
The NowXperts support organizations in successfully implementing HRSD and tailoring it to their specific needs — enabling a modern and efficient future for HR.
