IT Service
Management

ServiceNow ITSM (IT Service Management) is a platform for automating and optimizing IT processes. It provides modules for incident, problem, and change management as well as a central service portal. With AI-powered automation and integrated workflows, ServiceNow ITSM improves efficiency, reduces downtime, and enhances service quality for organizations worldwide.

Talk to Our Experts

Incident Management

Problem Management

Change Management

Service Request Management

Knowledge Management

CMDB

Our Approach

We start by analyzing your current processes and objectives. Based on this, we define a clear target state and a prioritized roadmap. Implementation is carried out agilely in sprints – delivering quick results, clear KPIs, and continuous optimization.

Analysis & Target State

We assess the maturity of your ITSM processes, identify pain points, and uncover improvement potential. The outcome is a clear target state that serves as the foundation for the roadmap.

Design

Creation of a service catalog, definition of roles and governance structures, and design of a scalable architecture tailored to your requirements.

Implementation

We start with an MVP and continue with agile delivery in sprints. In parallel, we train your team and support the go-live.

Continuous Improvement

We introduce KPIs and feedback loops to continuously optimize services. Automation ensures efficiency and long-term sustainability.

Results That Deliver

Shorter processing times

–40 %

Resolution rate

+25 %

Fewer incidents

–30 %

Faster service delivery

3x

Your Benefits with Our ITSM Services

Our ITSM services bring clarity, structure, and efficiency to your service management. With ServiceNow® as the platform, we optimize processes, create transparency, and enable digital value streams. This allows you to respond agilely to change and ensure the long-term viability of your organization.

Direction & Clear Strategy

We show you where you stand, develop a clear roadmap, and strategically align your service management.

Simple Services

Digital, easy-to-understand service offerings create transparency, clear service expectations, and structure.

Service Excellence with ServiceNow®

Optimized processes, configuration management, and automation increase efficiency, performance, and transparency.

Agiles Service Management

Lean, customer-centric processes enable flexible responses to change and help future-proof your organization.

ServiceNow as a Platform

ServiceNow provides the foundation for end-to-end digital value streams, smart workflows, and sustainable transformation.

CONTACT

Thomas Röhr

ServiceNow is more than just a platform – lets create all dimensions for your business value in your digitalization