Human Resources
Service Delivery HRSD

We support you in the strategic alignment of your HR Service Management – from process optimization and case management to integration into your existing ServiceNow platform. With a clear structure, smart automation, and measurable service quality, we future-proof your HR organization and create a truly compelling employee experience.

Talk to Our Experts

Case and Knowledge Management

Employee Center

Employee Journey Management

HR Agent Workspace

Employee Relations

Document Management

Our Approach

Our approach to HR Service Delivery combines strategy, technology, and a people-centric mindset. We support you end to end – from analysis to successful implementation – creating sustainable value for your HR management.

Analysis & Target State

We assess your current HR maturity, identify improvement potential, and jointly define a clear target state and roadmap for your HR Service Management.

Design

Based on your requirements, we design intuitive HR service processes, optimized workflows, and a user-centric employee experience.

Implementation & Integration

We implement the solution on ServiceNow®, integrate existing systems, and automate processes to achieve maximum efficiency and transparency.

Adoption & Continuous Improvement

Through targeted change measures, training, and feedback loops, we drive adoption, sustainable usage, and continuous optimization of your HR services.

Your Benefits with Our HRSD Services

Our HR Service Delivery (HRSD) services bring structure, transparency, and an outstanding service experience to your HR processes. With ServiceNow® as the central platform, we increase efficiency, relieve HR teams, and enhance employee satisfaction. This turns your HR organization into a true enabler of employee experience and sustainable growth.

Direction & Clear Strategy

We analyze your current HR service landscape, develop a clear roadmap, and strategically align your HR Service Management with the needs of your organization.

Simple, Intuitive Services

User-friendly digital HR services create transparency, set clear service expectations, and make access to HR offerings easy and engaging for employees.

Service Excellence with ServiceNow®

Optimized processes, intelligent case management, and automation increase efficiency, service quality, and transparency across the entire HR function.

Agile HR Service Management

Flexible, user-centric processes enable rapid response to change, foster self-organization, and ensure the long-term viability of your HR organization.

ServiceNow as a Platform

As an integrated platform, ServiceNow connects HR with IT, facilities, and other business functions – enabling seamless employee journeys and a consistent service experience.

CONTACT

Thomas Röhr

ServiceNow is more than just a platform – lets create all dimensions for your business value in your digitalization

Human Resources
Service Delivery HRSD