We start by analyzing your current processes and objectives. Based on this, we define a clear target state and a prioritized roadmap. Implementation is carried out agilely in sprints – delivering quick wins, clear KPIs, and continuous optimization.
Analysis & Target State
We assess the maturity of your ITSM processes, identify pain points, and uncover improvement potential. The result is a clear target state that serves as the foundation for the roadmap.
Design
Creation of a service catalog, definition of roles and governance structures, and design of a scalable architecture tailored to your requirements.
Implementation
Start mit einem MVP und anschließende Umsetzung in agilen Sprints. Parallel dazu schulen wir Ihr Team und begleiten den Go-Live.
Continuous Improvement
We introduce KPIs and feedback loops to continuously optimize services. Automation ensures efficiency and long-term sustainability.
Benefits of a Clean CMDB & CSDM
A clean CMDB based on the CSDM standard creates a unified and reliable data foundation, enabling transparency, automation, and high service quality across all ServiceNow processes.
Transparency
Provides a clear overview of all services, systems, and their dependencies – forming the basis for informed decision-making.
Efficiency
Accelerates incident, change, and service processes through clear ownership and automated workflows.
Quality
Ensures stable and reliable services through consistent and up-to-date data.
Automation
Enables intelligent self-service portals, chatbots, and AI-driven analytics built on a clean data foundation.
Standardization
Creates a consistent structure across all ServiceNow modules and simplifies integrations.
Governance
Establishes clear responsibilities and supports scaling and management of complex service landscapes.
CONTACT
Thomas Röhr
ServiceNow is more than just a platform – lets create all dimensions for your business value in your digitalization
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